REFUND POLICY
RETURNS/EXCHANGES/SHIPPING
RETURNS
Returns are accepted only under the following conditions:
The return must be received by Keep Your Feet Off The Ground 7 days of the confirmed delivery date.
The returned item must be unworn and in new condition.
All returns are subject to a 25% restocking fee per package.
We do not accept returns based on “Change of Mind”
REFUNDS
After receiving the returned item, Keep Your Feet Off The Ground will issue a refund for the value of the item, minus a 25% restocking fee. Keep Your Feet Off The Ground will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Keep Your Feet Off The Ground. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. In a case of a missing package on international orders we will offer a 70% refund, we will not be able to send out a second package. It is also your responsibility to contact the post office and file a claim for the missing package.
EXCHANGES/RETURNS
To return/exchange an item, print out your email invoice and mail that along with your item back to us at 10297 NW 46th St, Sunrise. FL. 33351, United States.
You will then receive a E-Gift Card for the value of your exchanges item, minus a 25% restocking fee which you can use to purchase the new item you would like.
KYFOTG RETURN INSTRUCTIONS:
Please mail shirt along with short note with correction to be made too:
Attention: Keep Your Feet Off The Ground
Street Address: 10297 NW 46th St
City: Sunrise
State: FL
ZIP Code: 33351
United States
Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and the corrections you have given and will correct any errors made on our behalf.
If at any time you are having trouble with your return or have any unanswered questions, please send an email to contact@KeepYourFeetOffTheGround.com. Thank you
SHIPPING:
Please allow 1 to 4 weeks for shipping.