Are you located in the United States?
Yes, we are located in Sunrise, Florida
Do your sizes are true to US sizes?
Our products are true to US sizing. Please see the “Sizing Guide” tab under the product description to see the exact measurements of our products.
What are your payment methods?
We accept all major credit cards and PayPal.
What is the exchange process?
Please contact our support team at contact@keepyourfeetofftheground.com
We will have you ship your product back to us, and we will ship you the item you wish to exchange.
The item must be in unused and new condition.
We do not accept exchanges for any worn or washed items.
What is the refund process?
Please contact our support team at contact@keepyourfeetofftheground.com
Once you receive your items, you have 7 days from the delivery date to evaluate your purchase. If you are not satisfied with your items, we will have you ship the items back to us.
Once we receive your items, if they are still in new/unused condition, we will issue you a refund.
For more information about our refund policy, please click here.
Can I make changes to my order?
If your items have not shipped, we can make changes to your order.
Please contact our support team at contact@keepyourfeetofftheground.com to submit your request.